Overview
Paper pick-up problems can hinder your printing tasks and are commonly caused by issues such as incorrect paper loading, worn-out rollers, or sensor malfunctions. This article provides model-specific troubleshooting steps to resolve paper pick-up issues for Adatum Printer models AP-1000, AP-2000, and AP-3000.
Steps to Resolve
### For Adatum Printer Model AP-1000:
1. **Check Paper Alignment**
Ensure the paper is correctly aligned in the paper tray and not exceeding the maximum fill line.
Use the paper guides to keep the stack properly aligned.
2. **Clean the Rollers**
Turn off the printer and unplug it.
Open the paper tray and locate the paper pick-up rollers.
Use a lint-free cloth dampened with distilled water to gently clean the rollers.
3. **Adjust Paper Settings**
Access the printer settings via the control panel.
Ensure the paper size and type settings match the loaded paper.
### For Adatum Printer Model AP-2000:
1. **Inspect and Reload Paper**
Remove the paper stack from the tray.
Fan the stack to prevent sheets from sticking together, then reload the paper.
2. **Replace Worn Rollers**
Turn off the printer and unplug it.
Inspect the rollers for signs of wear and tear.
If the rollers are worn out, replace them with genuine Adatum replacement rollers. Refer to the [User Manual](#) for replacement instructions.
3. **Check for Obstructions**
Open the printer and inspect the paper path for any obstructions or foreign objects.
Clear any debris found in the paper path.
### For Adatum Printer Model AP-3000:
1. **Adjust Paper Thickness Setting**
Access the control panel and navigate to the paper settings.
Adjust the paper thickness setting to match the paper being used.
2. **Perform a Hard Reset**
Turn off the printer and unplug it.
Wait for about 60 seconds, then plug it back in and turn it on.
3. **Update Firmware**
Ensure your printer’s firmware is up to date. Visit the Adatum Printers Inc. [support page](#) to download and install the latest firmware update for the AP-3000 model.
General Tips for All Models
**Use Quality Paper:** Ensure you are using paper that meets the printer’s specifications. Avoid using damaged or curled paper.
**Load Appropriate Quantity:** Do not overload the paper tray. Ensure the paper stack is not too thick.
**Regular Maintenance:** Regularly clean the paper tray and rollers to prevent dust build-up.
#### When to Contact Support
If you have followed the steps for your specific model and the issue persists, there may be a more complex problem requiring professional assistance. Contact Adatum Printers Inc. customer support for further help.
**Contact Information:**
**Phone:** 1-800-ADATUM
**Email:** support@adatumprinters.com
**Live Chat on website**
**Adatum Printers Inc.** is dedicated to providing exceptional support and ensuring your printing experience is smooth and efficient. Thank you for choosing Adatum Printers Inc. for your printing needs.