Overview
If you are unable to scan documents with your Adatum printer scanner, this could be due to various reasons such as connectivity issues, incorrect settings, outdated drivers, or software conflicts. Follow the steps below to troubleshoot and resolve this issue.
#### Steps to Resolve
### Step 1: Check Connections
1. **Ensure Printer is Powered On**
Make sure the printer is turned on and ready.
2. **Check Cable Connections**
For wired connections, ensure the USB or Ethernet cable is securely connected to both the printer and your computer.
3. **Verify Wireless Connection**
For wireless printers, ensure the printer is connected to the same Wi-Fi network as your computer. You can check the connection status on the printer’s control panel.
### Step 2: Check Scanner Settings
1. **Select the Correct Scanner**
Open your scanning software and ensure the correct printer scanner is selected.
2. **Verify Scan Settings**
Ensure the scan settings (e.g., resolution, color mode) are correctly configured. Incorrect settings can prevent the scanner from functioning.
### Step 3: Update Drivers and Software
1. **Update Scanner Drivers**
Visit the Adatum Printers Inc. [support page](#) to download and install the latest drivers for your scanner.
2. **Update Scanning Software**
Ensure your scanning software is up to date. Check for updates in the software’s help menu or download the latest version from the Adatum Printers Inc.
### Step 4: Run Scanner Troubleshooter (Windows Only)
1. **Open Troubleshooter**
Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters.
2. **Run Printer Troubleshooter**
Select “Printer” and then “Run the troubleshooter” to diagnose and fix common issues.
### Step 5: Check Firewall and Antivirus Settings
1. **Adjust Firewall Settings**
Ensure that your firewall is not blocking the scanner. Add exceptions for your scanner software if necessary.
2. **Check Antivirus Software**
Some antivirus programs may interfere with scanning. Temporarily disable your antivirus software and try scanning again. If this resolves the issue, add an exception for the scanning software.
### Step 6: Reinstall Scanner Software
1. **Uninstall Existing Software**
On Windows, go to Control Panel > Programs > Programs and Features, find your scanner software, and uninstall it.
On Mac, go to Applications, find your scanner software, and move it to the trash.
2. **Reinstall Software**
Download the latest version of the scanner software from the Adatum Printers Inc. [support page](#) and install it.
### Step 7: Use the Printer’s Built-In Scanner Utility
1. **Access Scanner Utility**
Many Adatum printers have a built-in scanning utility accessible from the control panel. Navigate to the scan menu on the printer’s control panel.
2. **Initiate Scan**
Follow the on-screen instructions to initiate the scan directly from the printer. Ensure the scanned document is saved to the desired location on your computer or sent to the correct email address.
#### Additional Troubleshooting
**Check for Document Jams**
Ensure there are no paper jams or obstructions in the scanner.
**Restart Devices**
Restart your printer, computer, and router to resolve any temporary connectivity issues.
#### When to Contact Support
If you have followed these steps and are still unable to scan, there may be a more complex issue requiring professional assistance. Contact Adatum Printers Inc. customer support for further help.
**Contact Information:**
- **Phone:** 1-800-ADATUM
- **Email:** support@adatumprinters.com
- **Live Chat on website**
**Adatum Printers Inc.** is committed to providing excellent support and ensuring your scanning experience is seamless and efficient. Thank you for choosing Adatum Printers Inc. for your printing and scanning needs.